Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for EXL Cloud using the options provided.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"3b0251f82f168f8b5fddb957e797796c0b249603_lout","branding":{"id":"1","key":"ec","name":"EXL Cloud","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f8d45259-4a51-4a58-9617-a8d7f7846f6b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODc1MDFkNi1hODE4LTRlNzAtYWJlYi04Yzg0YzM5NjcyYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4ZDQ1MjU5LTRhNTEtNGE1OC05NjE3LWE4ZDdmNzg0NmY2YiI6WyJyZWFkIl19LCJleHAiOjE3NzY2ODc3NjgsIm5iZiI6MTc3NjY4NzE2OH0.ebF-5kHHPTlOo7wGBfIXc-k0cnHznCI86sIHcmQkulQ&client=d87501d6-a818-4e70-abeb-8c84c39672a0&mode=fit","logoId":"f8d45259-4a51-4a58-9617-a8d7f7846f6b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EXL Cloud Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EXL Cloud Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d6f42","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ec","projectId":10000,"serviceDeskId":1,"name":"EXL Cloud","description":"<p>Welcome! You can raise a request for EXL Cloud using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6,2,8,7,1,3,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e117121e-3905-3696-93ed-f1f4e6add874","appLinkName":"System Confluence","appLinkUrl":"https://exlcloud.atlassian.net/wiki","spaceKey":"XLCON","spaceName":"XLConnect","spaceUrl":"https://exlcloud.atlassian.net/wiki/spaces/XLCON","isServer":false},"labels":[],"projectKey":"EC","serviceDeskId":1,"kbLinkDomainURLs":["https://exlcloud.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODc1MDFkNi1hODE4LTRlNzAtYWJlYi04Yzg0YzM5NjcyYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTY2NTQxMzY4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzY2ODgzNjgsIm5iZiI6MTc3NjY4NzE2OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3NWkyon3-O31sUY-1ML5Bz-2uKNjwA9PxtNUR8kEunA","targetCollection":"upload-user-collection-665413684","endpointUrl":"https://api.media.atlassian.com","clientId":"d87501d6-a818-4e70-abeb-8c84c39672a0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":10000,"issueType":{"id":"10001","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://exlcloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"Select affected workbook (if applicable)","descriptionHtml":"<p>Select affected workbook (if applicable)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10034","label":"3-Way Driver-based Financial Model","selected":false,"children":[]},{"value":"10023","label":"Account Transactions Pull","selected":false,"children":[]},{"value":"10033","label":"Accounts Payable Insights","selected":false,"children":[]},{"value":"10017","label":"Accounts Receivable Insights","selected":false,"children":[]},{"value":"10035","label":"Accounts Receivable Model","selected":false,"children":[]},{"value":"10025","label":"Balance Sheet Pull ","selected":false,"children":[]},{"value":"10019","label":"Bank Transactions Push","selected":false,"children":[]},{"value":"10038","label":"Bookkeeping Quoting Tool","selected":false,"children":[]},{"value":"10031","label":"Chart of Accounts Pull","selected":false,"children":[]},{"value":"10032","label":"Chart of Accounts Push","selected":false,"children":[]},{"value":"10016","label":"Consolidation (PL & BS)","selected":false,"children":[]},{"value":"10030","label":"Contacts Pull","selected":false,"children":[]},{"value":"10027","label":"FX Rates Pull","selected":false,"children":[]},{"value":"10036","label":"Human Capital Model","selected":false,"children":[]},{"value":"10026","label":"Invoice & Bills Pull","selected":false,"children":[]},{"value":"10020","label":"Invoice & Bills Push","selected":false,"children":[]},{"value":"10014","label":"Manage Connections","selected":false,"children":[]},{"value":"10018","label":"Manual Journals Push","selected":false,"children":[]},{"value":"10024","label":"Named Budget Pull","selected":false,"children":[]},{"value":"10010","label":"One-way Cashflow Scenario Model","selected":false,"children":[]},{"value":"10021","label":"One-way Profit Performance Scenario Model","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]},{"value":"10013","label":"PL & BS Pull","selected":false,"children":[]},{"value":"10008","label":"Performance Report","selected":false,"children":[]},{"value":"10009","label":"Positions & Returns","selected":false,"children":[]},{"value":"10011","label":"Profit & Loss Insights","selected":false,"children":[]},{"value":"10028","label":"Profit & Loss Pull ","selected":false,"children":[]},{"value":"10039","label":"Quotes Push","selected":false,"children":[]},{"value":"10007","label":"Start Menu","selected":false,"children":[]},{"value":"10012","label":"Trial Balance Insights","selected":false,"children":[]},{"value":"10029","label":"Trial Balance Pull ","selected":false,"children":[]},{"value":"10037","label":"Weekly Cash Flow Model","selected":false,"children":[]},{"value":"10022","label":"Weel Expense Model","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2026-04-20T22:12:48+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e117121e-3905-3696-93ed-f1f4e6add874","appLinkName":"System Confluence","appLinkUrl":"https://exlcloud.atlassian.net/wiki","spaceKey":"XLCON","spaceName":"XLConnect","spaceUrl":"https://exlcloud.atlassian.net/wiki/spaces/XLCON","isServer":false},"labels":["troubleshooting","troubleshooting","troubleshooting"],"projectKey":"EC","serviceDeskId":1,"kbLinkDomainURLs":["https://exlcloud.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODc1MDFkNi1hODE4LTRlNzAtYWJlYi04Yzg0YzM5NjcyYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTY2NTQxMzY4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzY2ODgzNjgsIm5iZiI6MTc3NjY4NzE2OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3NWkyon3-O31sUY-1ML5Bz-2uKNjwA9PxtNUR8kEunA","targetCollection":"upload-user-collection-665413684","endpointUrl":"https://api.media.atlassian.com","clientId":"d87501d6-a818-4e70-abeb-8c84c39672a0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}